Urgent Bug Fixes Needed for Usability and Integration Issues

Torrey Leonard Any chance you can fix some bugs so it’s actually usable? Thing as crucial as call time cron is dead for over 2 weeks, GHL agency level integration is about 2 months if not more. I love the idea of thought but damn it has to work first .

24 comments

Torrey Leonard
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The team is working hard on fixing GHL-related issues, but we still have dozens of MSPs making millions in revenue from Thoughtly. Can you explain the call time cron? Is this the Automations recurring trigger?
Rustam
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It’s a trigger to call at particular time basically a cron job. It stopped working all of a sudden.
Torrey Leonard
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Hmm, I know a ton of people who used it all last week without issues
Torrey Leonard
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https://docs.thoughtly.com/build/automations/triggers#recurring-schedule This one, right?
Rustam
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Colin confirmed it was a bug
Rustam
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Not recurring but call at specific time and date
Rustam
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And it’s broken for sure
Rustam
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User fills up form at 3AM we don’t want to call him at 3AM
Torrey Leonard
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What people typically do there is use the recurring trigger to check your CRM for new leads from overnight
Torrey Leonard
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At, say, 9 AM the next working day
Torrey Leonard
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Are you referring to the delay action node? https://docs.thoughtly.com/build/automations/actions#delay
Rustam
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Yes delay called
Rustam
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Cos it literally allowed to schedule it and forget about it
Torrey Leonard
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Hmm I see
Rustam
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I had to build my own queue manager to deal with this
Rustam
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Cos timing is essential
Torrey Leonard
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I'll talk to Colin and David Osemwegie about this. With that said, for calling leads the next day / not after hours, I would use the recurring trigger and lead tagging in your CRM
Rustam
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I had to build it in n8n cos I can’t rely on things suddenly stop working. That being said I understand that throughly is growing and has growing pains
Torrey Leonard
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I appreciate that Rustam– as soon as the "beta" flag is removed from Automations, you can fully trust it working reliably 100%. We're just wrapping up a ton of stuff with that part of the product, so things like this need to be solved before we do a full rollout
❤️2
Rustam
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Also the issue with recurring trigger . People can fill it in different time zones like PST can do it later in the day etc . So we actually need to track the location of the person requesting a call
Rustam
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I have built workarounds for this for now
Rustam
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Torrey Leonard I’m a fan of thoughtly and we def joining agency program cos we have experience and teeth for it. I just really want to see GHL back on the menu and I’m a happy camper. I’m sure it will be amazing for thoughtly as well
Carlos
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Rustam we have been trying hard, but are blocked in fixing GHL since we have not been able to reproduce the agency bugs. I'll send you a DM, maybe you can help us out.
Rustam
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Sure Carlos