v1.5 is finally here 🎉 🎉

@channel the revolutionary new Thoughtly Virtual Agent, v1.5, is now available. Thanks to everyone for your patience while we rolled this out. This huge update includes a host of new features and improvements, including:

• Mid-call Actions: Agents can now perform actions during a call, such as sending an SMS, updating a CRM, or fetching real-time data.
• Reduced Hallucinations: Thanks to a proprietary combination of mathematical calculations and LLM reasoning, agents now generate more accurate responses with optimized context windows.
• Improved Failure Tolerance: The system now leverages multiple LLM vendors to enhance reliability and minimize downtime.
• Lower Latency: More efficient logic and scalable infrastructure reduce response times for a smoother user experience.
• Enhanced Navigation: Edges now carry meaning instead of relying on bloated context, leading to smarter conversation flows.
• Advanced Node Controls: Users now have more granular control over settings, including:
◦ Voice Confidence Threshold – Adjust response certainty.
◦ Sensitivity Threshold – Fine-tune agent responsiveness.
◦ Verbatim Mode – Force strict adherence to scripted responses.
◦ Disable Interruption – Prevent the agent from speaking over the user.
◦ Small Talk & Music Handling – Configure how the agent responds to casual conversation and background music.
• Cartesia Voice Support: Expanded capabilities with Cartesia for hyper-realistic, low-latency voices.

Try it out by enabling experimental features in your Developer Settings. Be sure to follow our Tips & Tricks to prompt correctly and get the most out of the new Agent.

Read more in our Changelog 🙌

Announcements

Announcements