Thoughtly Virtual Agent v1.5: New Features and Improvements Released!
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v1.5 is finally here 🎉 🎉 @channel the revolutionary new Thoughtly Virtual Agent, v1.5, is now available. Thanks to everyone for your patience while we rolled this out. This huge update includes a host of new features and improvements, including:
Mid-call Actions: Agents can now perform actions during a call, such as sending an SMS, updating a CRM, or fetching real-time data.
Reduced Hallucinations: Thanks to a proprietary combination of mathematical calculations and LLM reasoning, agents now generate more accurate responses with optimized context windows.
Improved Failure Tolerance: The system now leverages multiple LLM vendors to enhance reliability and minimize downtime.
Lower Latency: More efficient logic and scalable infrastructure reduce response times for a smoother user experience.
Enhanced Navigation: Edges now carry meaning instead of relying on bloated context, leading to smarter conversation flows.
Advanced Node Controls: Users now have more granular control over settings, including:
Voice Confidence Threshold – Adjust response certainty.
Sensitivity Threshold – Fine-tune agent responsiveness.
Verbatim Mode – Force strict adherence to scripted responses.
Disable Interruption – Prevent the agent from speaking over the user.
Small Talk & Music Handling – Configure how the agent responds to casual conversation and background music.
Cartesia Voice Support: Expanded capabilities with Cartesia for hyper-realistic, low-latency voices.
Try it out by enabling experimental features in your Developer Settings. Be sure to follow our Tips & Tricks to prompt correctly and get the most out of the new Agent. Read more in our Changelog 🙌