Automating Restaurant Orders with AI: Key Considerations and Challenges

Hey everyone, I’ve got a question for the experts here. Let’s say I’m targeting the restaurant niche, and the restaurant has multiple branches in a city. I want to automate the ordering process using AI calls. Here’s how I imagine it working: When a customer calls or sends a message, an AI agent picks up. If they ask about a specific dish, the AI should be able to check whether it’s available. If it is, the AI will provide the price and then collect the customer’s name, address, and email before ending the call. After that, the AI should determine which restaurant branch is closest to the customer and then place a call to that branch with the order details, including the delivery address. Now, I see two main challenges: 1. Can an AI agent check real-time availability of menu items while on the call? 2. How can the AI accurately determine the nearest branch to the customer? Would this require a custom-built system, or could it be done using platforms like GoHighLevel, Zapier, or Make.com? If anyone has experience with this, I’d really appreciate some guidance on where to start researching. Thanks!