Update Agent Notifications to Include External Email Addresses

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Please add email address in the enable notifications section of the agents. I want to be able to send notifications to people that are not on my team.

  • Avatar of Tony K
    Tony K
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    you can also add a post-call automation to do this very easily.

  • Avatar of Carlos
    Carlos
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    Yes, do rely on automations for this. It's very likely post call actions will become automations at some point down the road.