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Feature Requests

Can You Text an Agent to Start a Workflow Instead of Calling?

Avatar of Shane PerryShane Perry
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Is it possible to text an agent vs having to call them to start the workflow?

3 comments

  • Avatar of Torrey Leonard
    Torrey Leonard
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    Sure, once you've connected a number to an agent for SMS, any texts to/from that agent will come from that phone number.

  • Avatar of Shane Perry
    Shane Perry
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    Is this feature already live?

  • Avatar of Shane Perry
    Shane Perry
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    I want new customers to be able to have conversations with an agent via text vs a call.