Can You Use One Number for Outgoing Calls in a Team? | Thoughtly Community

Can You Use One Number for Outgoing Calls in a Team?

hi guys, also want to know.. is it possible to use one number for outgoing calls? Or do you need to set up a different number for each agent? Could get a bit confusing for the other person

12 comments

Tony K
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you can setup callerid for outbound calls. I think that Colin took note of that during one of the meetings to add it to the callerID for thoughtly purchased numbers.
Matthew Clark
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But you still have to have a number assigned to the agent to make outbound calls, that's one thing I brought up with the team to allow us to have the same number added to multiple agents only for outbound.
Matthew Clark
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Now a few office hours ago we figured out that you might be able to add one of your thoughtly numbers also as caller ID if you had sms setup, but I haven't had a chance to try it yet.
Tony K
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I couldn't get it to work. It's a voice confirmation not sms. The start node won't transfer right away. Unless someone knows how to instant transfer, can't get the caller ID verified
Matthew Clark
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aww boo
Matthew Clark
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maybe try an automation?
Tony K
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For the verification? I didn't think it would work because it needs to verify on the call
Matthew Clark
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try on inbound call then call phone number
Matthew Clark
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not sure if it will transfer or not
Matthew Clark
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nvm it wont
Matthew Clark
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can you do like the start node just says hi then does the transfer node
Tony K
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I haven't tried lately, but more people testing would be great lol. I think I tried that and the issue is that the agent thinks the person is talking over her so she doesn't complete anything. I tried an ignore the caller and move to the next node and that didn't work. I think if the call answered without any talking then it would work but when the verification voice talks, then the agent thinks there is a question