Can You Use One Number for Outgoing Calls in a Team?
hi guys, also want to know.. is it possible to use one number for outgoing calls? Or do you need to set up a different number for each agent? Could get a bit confusing for the other person
But you still have to have a number assigned to the agent to make outbound calls, that's one thing I brought up with the team to allow us to have the same number added to multiple agents only for outbound.
Now a few office hours ago we figured out that you might be able to add one of your thoughtly numbers also as caller ID if you had sms setup, but I haven't had a chance to try it yet.
Tony K··I couldn't get it to work. It's a voice confirmation not sms. The start node won't transfer right away. Unless someone knows how to instant transfer, can't get the caller ID verified
aww boo
maybe try an automation?
- Tony K··
For the verification? I didn't think it would work because it needs to verify on the call
try on inbound call then call phone number
not sure if it will transfer or not
nvm it wont
can you do like the start node just says hi then does the transfer node
- Tony K··
I haven't tried lately, but more people testing would be great lol. I think I tried that and the issue is that the agent thinks the person is talking over her so she doesn't complete anything. I tried an ignore the caller and move to the next node and that didn't work. I think if the call answered without any talking then it would work but when the verification voice talks, then the agent thinks there is a question