Agent Voicemail and SMS Reply Monitoring Explained

Colin When will the agent leave a voicemail? I checked it, but I don't know if it's happening. Also, if someone replies to an SMS I send, where can I see that exchange? Thanks

8 comments

Val/AdValorem
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Colin Any thoughts?
Val/AdValorem
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Colin Guys, I've had a number of cases where the agent just keeps talking and never hangs up. It has burned many credits. How do i limit each agents conversation?
Val/AdValorem
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Spent an hour talking to a machine. https://app.thoughtly.com/agent/N8FiUCyn/responses/e8943e3c-4647-4403-9697-7f5e095ab9c6
Val/AdValorem
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Also agent starts talking before hearing, how do i prevent them from starting to talk until the hear someone there?
Val/AdValorem
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spent 10 min talking here: https://app.thoughtly.com/agent/IJCyfhqt/responses/29fe15c3-1442-4fc3-9626-bb751cdd07bc
Val/AdValorem
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Colin Maksym Protsenko Can we resolve these?
Val/AdValorem
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Maksym Protsenko I have more pressing issues in this thread.
Val/AdValorem
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1.
When will the agent leave a voicemail? I checked it, but I don't know if it's happening.
2.
If someone replies to an SMS I send, where can I see that exchange? Thanks
3.
Agent starts talking before hearing, how do i prevent them from starting to talk until the hear someone there?