Trigger Calls from Google Sheets on New Row with Specific Agent

·
·

Hey Torrey Leonard needed help, I am trying to trigger a call whenever I new row is added to a Google sheet, I am trying to do this in the following way:

  1. 1.

    Create a contact from the available information

  2. 2.

How do I make sure the contact is called using a specific "Agent" (https://app.thoughtly.com/agent) Really appreciate your insight on this since we have to write our custom webhooks to achieve what should have been available on the platform by default.

  • Avatar of Tony K
    Tony K
    ·
    ·

    Hi Mukul Kumar Yadav - I don't think the google sheets integration is working right now, so I assume when it is fixed you can do within thoughtly, but right now if you want to do it, use a workflow tool like n8n, make.com, zapier, pabbly, etc. You will want to use the following endpoint (https://docs.thoughtly.com/api-reference/contact/call-a-contact) to do what you are looking to do.

  • Avatar of Mukul Kumar Yadav
    Mukul Kumar Yadav
    ·
    ·

    I have already been through this one, it does not tell how to trigger a call with a specific agent. What is interview id?

  • Avatar of Tony K
    Tony K
    ·
    ·

    when you edit your agents, it is in the bar after https://app.thoughtly.com/agent/interviewid The office hours call is starting in 12 minutes, if you want to chat with people. For your question - You need to setup an automation with "On call completed" and then select the agent either dropdown, or put in the id manually

  • Avatar of Tony K
    Tony K
    ·
    ·

    then add a next step to whatever you want to do

  • Avatar of Mukul Kumar Yadav
    Mukul Kumar Yadav
    ·
    ·

    Thanks, will look into this