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Request for Account Cancellation and Refund After Charge

Avatar of Trevor JonesTrevor Jones
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I have submitted my information to cancel on 4/4 and then get charged yesterday. I cannot call anyone to get a resolution on this. Submitted back to the original ticket. I would like someone to look into this, cancel, and refund my renewal. I was told on 4/8 that my renewal was disabled but obviously it was not. There is no way I can manage my account payments or billing information either so I am unable to do this. I really just want to be done with this but getting very irritated at this point. Torrey Leonard

2 comments

  • Avatar of Torrey Leonard
    Torrey Leonard
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    Hey Trevor, looks like your screenshot says renewal is in August. Mind opening a ticket with Colin via Intercom? That way we can keep billing stuff out of Slack

  • Avatar of Trevor Jones
    Trevor Jones
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    That was a typo from your team Torrey Leonard. I think I opened up a support ticket already through the email. Hope for a fast resolution on this.