Troubleshooting Agent Communication Issues in Thoughtly Application

I need help I'm facing some issues regarding my agents, every time I send a call whatever the method I use, it may be via API, via UI within the thoughtly front end app, the agent remains in silence but from bg-noises, its been happening very much these days, I already came here with that topic some days ago, but this time, I'm unable to use Thoughtly due to that issue, could you take a look Torrey Leonard? here some responses: https://app.thoughtly.com/agent/eXEjxYCZ/responses/1e6bd15c-9d0a-4c46-9e07-54e606bbb6d1 https://app.thoughtly.com/agent/eXEjxYCZ/responses/2efc5a0c-d268-41e6-a09c-ab11e08a3bb6 https://app.thoughtly.com/agent/eXEjxYCZ/responses/4db52a49-8e6e-4904-8caa-4a04a0274cef