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Cost Savings of Thought.ly vs Live Agents in Tech Support

Avatar of Ron JohnsonRon Johnson
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Good morning everone I saw that post about price comparison of live agent ver Thought.ly agent. This comes from my 30 years of experience running a tech support call center. The biggest savings in using Thought.ly agent is the off peak hours. Paying a live agent to sit beside the phone waiting for 1 call per hour is very expensive. While there is $0 cost for the Thought.ly agent to wait for that call. Just wanted you to see my views on this!

2 comments

  • Avatar of Colin
    Colin
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    Hi Ron, this is a great point! Paying a human agent to answer 0 calls can become very costly. With Thoughtly our agents are always on standby, ready to answer whenever a call comes in.

    🙌1
  • Avatar of Tony K
    Tony K
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    weird, did my post just disappear? Is anyone from Thoughtly available to help with my verification? It is rejected and I have all of my business docs.