Fixing v1.8: Caller Interruptions and Repetition Issues
v1.8 constantly interrupts the caller and don't let them finish. Also, it constantly repeats everything that was said. How could I fix it?
Hey Alex, it's great to see you around!
You can experiment with the "Sensitivity Threshold" setting! This is the sensitivity for the Agent when hearing the Caller. Higher means it’s less likely to pick up background noise or stall, but might miss quieter speech. Lower means it’s more likely to capture everything, but might pick up background noise. Try moving the "slider", and test it on a call. You should be able to find the "golden mean" while testing, and you can stick to that setting. Let me know if this helps to answer your question!