Proposal to Change Credit Expiration to Monthly Renewal Date

Torrey Leonard One thing, the credits aren't getting refilled each month. Would be possible to change the expiration date of the credits to the first day of each month?

56 comments

Torrey Leonard
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Yes, if you cancel your plan and start it on a new date, it will take effect on that date!
Artur DouraSoft
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I have an AppSumo deal actually
Torrey Leonard
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In that case, it'll always be a rolling 30-day basis
Artur DouraSoft
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no possibility to change that?
Torrey Leonard
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Not unless you were to have a subscription plan
Artur DouraSoft
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I do not mind it being 30 days, but it would be better, if the expiration date is setted to the first day of each month
Torrey Leonard
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If you want, you can have a subscription of 1,000 credits and set it for the 1st of each month. Your AppSumo deal will be included, so I think it'd work out to $3 a month and you'll have the reset date you're looking for
Artur DouraSoft
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ok, good. The credits are not getting refilled, could you take a look?
Torrey Leonard
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We don't currently have any issues with credits for AppSumo deals, can you explain?
Artur DouraSoft
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the credits do not reseted this particular month yet
Torrey Leonard
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In the last 30 days you probably had some usage, no?
Torrey Leonard
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So if you do a call, 30 days later it's usage will reset
Artur DouraSoft
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yes, I know, but the usage from the last month is still being counted as this month too
Torrey Leonard
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the way the math currently works is your usage will be based on any usage from the last 30 days
Torrey Leonard
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but nothing beyond that
Torrey Leonard
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can you send me your team name so i can look?
Artur DouraSoft
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DouraSoft
Torrey Leonard
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Looking at your usage page, it looks like everything is normal
Torrey Leonard
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If you add up each day in the last 30 days, it equals 4.82k credits used
Artur DouraSoft
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where do I look for the expiration day for the credits?
Artur DouraSoft
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is it on AppSumo?
Torrey Leonard
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it's a rolling 30 day basis
Torrey Leonard
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so if you used 1,000 credits on Feb 15, then March 15 if you used 2,000 credits on Feb 16, then March 16 etc
Torrey Leonard
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it's just your usage in the last 30 days
Torrey Leonard
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if you dont have a paid plan
Torrey Leonard
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(subscription)
Artur DouraSoft
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I'm actually asking for the day where the credits get refilled
Artur DouraSoft
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pardon
Torrey Leonard
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hmm
Torrey Leonard
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so it wont be refilled all at once
Torrey Leonard
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it would be on a rolling basis
Artur DouraSoft
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so, if I used 2k credits on 2nd january, on 2nd february this same 2k would be refilled?
Artur DouraSoft
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is that correct?
Torrey Leonard
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exactly!
Torrey Leonard
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this might help:
Os créditos do AppSumo não são recarregados de uma vez em uma data fixa, e sim em um ciclo contínuo de 30 dias. Ou seja, os créditos usados em um dia específico voltam exatamente 30 dias depois. Se quiser que a renovação sempre ocorra no dia 1º do mês, seria necessário um plano de assinatura. Me avisa se precisar de algo mais!
Torrey Leonard
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I guess I'm fluent in Brazilian Portuguese now 😉
Artur DouraSoft
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haha, very good!! Nice one! Understood!
Torrey Leonard
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let me know if you need anything else 🙂 glad to see you're using the platform well
Artur DouraSoft
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are there many brazillians here?
Torrey Leonard
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Carlos was for a little bit!
Torrey Leonard
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he was in Rio
Artur DouraSoft
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really?
Torrey Leonard
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yes, he moved back to MX but I see him speaking in PT quite often lol
Artur DouraSoft
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If I pay an anual subscription, the credits would be refilled at 1st day of each month?
Torrey Leonard
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It would be based on whenever you bought the plan. So if today, the 27th of each month
Artur DouraSoft
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lol, I'm used to speaking in english, but its refreshing speaking in our mother language
Artur DouraSoft
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ok, but would that be possible?
Torrey Leonard
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yes certainly!
Torrey Leonard
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if you bought it on the 1st
Artur DouraSoft
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right, I will bought it
Artur DouraSoft
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but its not possible to buy only 1k
Artur DouraSoft
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here it says that only the additional credits are getting refilled each month
Artur DouraSoft
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3$ a month, would be 36$ annual, right? The minimum plan is at 10$ month billed annually
Carlos
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E aí, Artur DouraSoft! Glad to have you in our community. I'm Mexican, but I like to say my heart is Brazilian. I've lived in Brazil for around 2y total, and have visited 14 states! For a while, I was even living in a favela in Macaé because I got 'engaged' with a carioca I met in Floripa. Crazy days, man! If I'm not mistaken, when we talked a few months ago, you were in beautiful Paraná? How are things going?
Artur DouraSoft
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Carlos Como está indo Carlos? Nice to see you, maybe you've got the wrong person. But actually, I live pretty close to Paraná, in Mato Grosso do Sul. When you were here, did you go to Bonito? The river there is known for being crystal clear—its water is so transparent that you can even swim with the fishes there!
🙌1
Artur DouraSoft
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could you help me with the previous subject?

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