Proposal to Change Credit Expiration to Monthly Renewal Date

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Torrey Leonard One thing, the credits aren't getting refilled each month. Would be possible to change the expiration date of the credits to the first day of each month?

  • Avatar of Torrey Leonard
    Torrey Leonard
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    Yes, if you cancel your plan and start it on a new date, it will take effect on that date!

  • Avatar of Artur DouraSoft
    Artur DouraSoft
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    I have an AppSumo deal actually

  • Avatar of Torrey Leonard
    Torrey Leonard
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    In that case, it'll always be a rolling 30-day basis

  • Avatar of Artur DouraSoft
    Artur DouraSoft
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    no possibility to change that?

  • Avatar of Torrey Leonard
    Torrey Leonard
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    Not unless you were to have a subscription plan

  • Avatar of Artur DouraSoft
    Artur DouraSoft
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    I do not mind it being 30 days, but it would be better, if the expiration date is setted to the first day of each month

  • Avatar of Torrey Leonard
    Torrey Leonard
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    If you want, you can have a subscription of 1,000 credits and set it for the 1st of each month. Your AppSumo deal will be included, so I think it'd work out to $3 a month and you'll have the reset date you're looking for

  • Avatar of Artur DouraSoft
    Artur DouraSoft
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    ok, good. The credits are not getting refilled, could you take a look?

  • Avatar of Torrey Leonard
    Torrey Leonard
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    We don't currently have any issues with credits for AppSumo deals, can you explain?

  • Avatar of Artur DouraSoft
    Artur DouraSoft
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    the credits do not reseted this particular month yet

  • Avatar of Torrey Leonard
    Torrey Leonard
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    In the last 30 days you probably had some usage, no?

  • Avatar of Torrey Leonard
    Torrey Leonard
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    So if you do a call, 30 days later it's usage will reset

  • Avatar of Artur DouraSoft
    Artur DouraSoft
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    yes, I know, but the usage from the last month is still being counted as this month too

  • Avatar of Torrey Leonard
    Torrey Leonard
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    the way the math currently works is your usage will be based on any usage from the last 30 days

  • Avatar of Torrey Leonard
    Torrey Leonard
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    but nothing beyond that

  • Avatar of Torrey Leonard
    Torrey Leonard
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    can you send me your team name so i can look?

  • Avatar of Artur DouraSoft
    Artur DouraSoft
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    DouraSoft

  • Avatar of Torrey Leonard
    Torrey Leonard
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    Looking at your usage page, it looks like everything is normal

  • Avatar of Torrey Leonard
    Torrey Leonard
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    If you add up each day in the last 30 days, it equals 4.82k credits used

  • Avatar of Artur DouraSoft
    Artur DouraSoft
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    where do I look for the expiration day for the credits?

  • Avatar of Artur DouraSoft
    Artur DouraSoft
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    is it on AppSumo?

  • Avatar of Torrey Leonard
    Torrey Leonard
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    it's a rolling 30 day basis

  • Avatar of Torrey Leonard
    Torrey Leonard
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    so if you used 1,000 credits on Feb 15, then March 15 if you used 2,000 credits on Feb 16, then March 16 etc

  • Avatar of Torrey Leonard
    Torrey Leonard
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    it's just your usage in the last 30 days

  • Avatar of Torrey Leonard
    Torrey Leonard
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    if you dont have a paid plan

  • Avatar of Torrey Leonard
    Torrey Leonard
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    (subscription)

  • Avatar of Artur DouraSoft
    Artur DouraSoft
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    I'm actually asking for the day where the credits get refilled

  • Avatar of Artur DouraSoft
    Artur DouraSoft
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    pardon

  • Avatar of Torrey Leonard
    Torrey Leonard
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    hmm

  • Avatar of Torrey Leonard
    Torrey Leonard
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    so it wont be refilled all at once

  • Avatar of Torrey Leonard
    Torrey Leonard
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    it would be on a rolling basis

  • Avatar of Artur DouraSoft
    Artur DouraSoft
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    so, if I used 2k credits on 2nd january, on 2nd february this same 2k would be refilled?

  • Avatar of Artur DouraSoft
    Artur DouraSoft
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    is that correct?

  • Avatar of Torrey Leonard
    Torrey Leonard
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    exactly!

  • Avatar of Torrey Leonard
    Torrey Leonard
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    this might help:

    Os créditos do AppSumo não são recarregados de uma vez em uma data fixa, e sim em um ciclo contínuo de 30 dias. Ou seja, os créditos usados em um dia específico voltam exatamente 30 dias depois. Se quiser que a renovação sempre ocorra no dia 1º do mês, seria necessário um plano de assinatura. Me avisa se precisar de algo mais!

  • Avatar of Torrey Leonard
    Torrey Leonard
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    I guess I'm fluent in Brazilian Portuguese now 😉

  • Avatar of Artur DouraSoft
    Artur DouraSoft
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    haha, very good!! Nice one! Understood!

  • Avatar of Torrey Leonard
    Torrey Leonard
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    let me know if you need anything else 🙂 glad to see you're using the platform well

  • Avatar of Artur DouraSoft
    Artur DouraSoft
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    are there many brazillians here?

  • Avatar of Torrey Leonard
    Torrey Leonard
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    Carlos was for a little bit!

  • Avatar of Torrey Leonard
    Torrey Leonard
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    he was in Rio

  • Avatar of Artur DouraSoft
    Artur DouraSoft
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    really?

  • Avatar of Torrey Leonard
    Torrey Leonard
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    yes, he moved back to MX but I see him speaking in PT quite often lol

  • Avatar of Artur DouraSoft
    Artur DouraSoft
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    If I pay an anual subscription, the credits would be refilled at 1st day of each month?

  • Avatar of Torrey Leonard
    Torrey Leonard
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    It would be based on whenever you bought the plan. So if today, the 27th of each month

  • Avatar of Artur DouraSoft
    Artur DouraSoft
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    lol, I'm used to speaking in english, but its refreshing speaking in our mother language

  • Avatar of Artur DouraSoft
    Artur DouraSoft
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    ok, but would that be possible?

  • Avatar of Torrey Leonard
    Torrey Leonard
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    yes certainly!

  • Avatar of Torrey Leonard
    Torrey Leonard
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    if you bought it on the 1st

  • Avatar of Artur DouraSoft
    Artur DouraSoft
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    right, I will bought it

  • Avatar of Artur DouraSoft
    Artur DouraSoft
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    but its not possible to buy only 1k

  • Avatar of Artur DouraSoft
    Artur DouraSoft
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    here it says that only the additional credits are getting refilled each month

  • Avatar of Artur DouraSoft
    Artur DouraSoft
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    3$ a month, would be 36$ annual, right? The minimum plan is at 10$ month billed annually

  • Avatar of Carlos
    Carlos
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    E aí, Artur DouraSoft! Glad to have you in our community. I'm Mexican, but I like to say my heart is Brazilian. I've lived in Brazil for around 2y total, and have visited 14 states! For a while, I was even living in a favela in Macaé because I got 'engaged' with a carioca I met in Floripa. Crazy days, man! If I'm not mistaken, when we talked a few months ago, you were in beautiful Paraná? How are things going?

  • Avatar of Artur DouraSoft
    Artur DouraSoft
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    Carlos Como está indo Carlos? Nice to see you, maybe you've got the wrong person. But actually, I live pretty close to Paraná, in Mato Grosso do Sul. When you were here, did you go to Bonito? The river there is known for being crystal clear—its water is so transparent that you can even swim with the fishes there!

  • Avatar of Artur DouraSoft
    Artur DouraSoft
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    could you help me with the previous subject?