Fixing Bot Dialing Issues with HubSpot Workflow Integration | Thoughtly Community

Fixing Bot Dialing Issues with HubSpot Workflow Integration

How do I stop my bot from dialing? It's continuing to call people even when it's supposed to have stopped. Due to my workflow on hubspot stopping calls at a specific time.

38 comments

Tony K
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Hey Daniel - how are you calling people? Via API? Via automations?
Daniel Pilkington
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API I believe
Tony K
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what is the trigger? It wouldn't be thoughtly then that is triggering the calls if you are using API
Daniel Pilkington
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Well its triggered by a lead status and a workflow in Hubspot. However, i see in a Workflow in Thoughtly there's like 600 queued calls.
Daniel Pilkington
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Is there a way to just temporarily turn off the bot to stopp doing actions?
Tony K
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woh 600 queued calls? Where do you see the queued calls in thoughtly?
Daniel Pilkington
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In an automation they created for me!
Tony K
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oh ok, so you do have an automation in thoughtly -- you can turn it off, but I don't know what it does with the queued calls
Daniel Pilkington
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The automation wont turn off LOL
Tony K
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ya mine had issues sometimes
Tony K
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try again
Tony K
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sometimes the turn off / turn on automation is weird
Colin
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Hi there, could you send your team name. I can take a look for you.
Daniel Pilkington
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Consumers Energy
Daniel Pilkington
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The automation wont turn off no matter what i click
Tony K
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Colin I have had weird things when trying to turn on / off an automation. Sometimes it does nothing, and other times it works.
Daniel Pilkington
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Seems like its in draft now, lets see if the calls stop LOL
Daniel Pilkington
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Calls are continuing
Tony K
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did you just keep trying and it turned it off and set to draft?
Daniel Pilkington
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yeah exactly tried on my laptop and PC and finally changed
Daniel Pilkington
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but the calls are still triggering
Colin
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I set it to draft so no more will start, but there are at least a few hundred already in progress automations for these calls.
Tony K
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yikes,
Daniel Pilkington
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It's 9:45 pm here I can't keep calling people we need to stop the calls some how LOL
Colin
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Let me see if I can figure out a way to disable the in progress automations.
Daniel Pilkington
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Could we just remove the number or something as a temp fix?
Tony K
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calls will still go out without a number attached
🫠1
Colin
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Unfortunately for outbound it would just go out through our default number
Tony K
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might be a good time to build into your automation a time check
Daniel Pilkington
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Thats not ideal, is there no kill switch or something to just stop them cuz at this pace ill be dialing people until 4am
Tony K
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I'm sure Colin will do what he can 😳
🙏1
Colin
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There may be, however that is not something I have access to. I have reached out to the engineering team and they are on it.
Daniel Pilkington
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So I can leave it in there hands to try to address before i dial people at 2am? LOL
Tony K
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I'm sure Colin will give you an update when he has one... can you actually see the calls happening right now in the thoughtly automation? I use all my automations through n8n so I haven't used theirs
Colin
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Yes, we are working on it now. I'll get you an update ASAP
Colin
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Daniel Pilkington Our engineer cancelled the automation from the backend. Calls should stop
🎉1
Matthew Clark
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Colin So this might be something you want to add as a feature request as outbound calling has rules in the US when related to marketing reasons. And I think after 10pm you can't call someone I attached the FCCs rulings below. https://www.ftc.gov/business-guidance/resources/complying-telemarketing-sales-rule
Matthew Clark
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So maybe a way to set a schedule in your account when the bots or automations are allowed to call out.