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Request for Assistance on Ticket 3270: Account/Billing Inquiry

Avatar of Amy DeFineAmy DeFine
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Have had a ticket in since Wednesday with no movement. I've received a few 'we need more information' messages (Yes, that is the extent of the response, no clarification of 'what' information is needed). Is there any way to speak to someone? I have a question about my account/billing. It surely cannot be that complex, but there is no information in my subscription tab. Is there an actual person who can help? Ticket 3270

1 comment

  • Avatar of Maksym Protsenko
    Maksym Protsenko
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    Hi Amy DeFine, This is Max from Thoughtly. I'm unsure if you saw my response earlier, so I'll duplicate it here for visibility/ I looked into our system for you, and it looks like you are currently paying ~ $220/month, and you have an "Enterprise" plan, which gives you access to all features, including 10,000 credits/month, which is equivalent to 1,000 minutes/month. Let me know if you have any questions! Thanks!