Hi Jake, I'm sorry to hear about the call quality! Could you please share more context on this issue? Which agent version is this related to? V1.0 or v1.8? Also, kindly share some links to "choppy calls", so we can forward these recordings to our engineers for further investigation. Thank you!
Hey Jake, thanks for clarifying that for me! Could you share some links to those "choppy calls" or just any inconsistent calls, so we can forward these call recordings to our engineering team for further investigation? This will help us a lot with improving our AI agents. Thank you!
Hi there! I'm following up to see if you are still experiencing the issue with "choppy" calls. If this is still the case - please share some links to those "choppy calls" or just any inconsistent calls, so we can forward these call recordings to our engineering team for further investigation. Thank you!
Matthew Clark Thank you for sharing these call recordings! Could you please share the actual call URLs? To find these, please navigate to that specific agent > “Responses” and view a specific call recording. Once opened - copy the link from your search bar on top of your screen and send it in this Slack thread, so we can forward these call recordings to our engineers for further investigation and resolution. Thank you very much!
Matthew Clark For your information - the "choppy" calls is not something that is happening on v1.5 agents. This is only the case for v1.0 agents. Our engineering team suggests that everyone has a v1.5 agent as it's more consistent thanks to our built-in guardrails, and there is no "choppy" call issue. Have you tried using the v1.5 agents yet?
Unfortunately - no. Once you selected one of the two versions, and created a new AI agent - there is no way to change the version of that same agent. Users can only select the agent's version upon creating a new agent.
Which basically means if you want to switch your v1.0 agent to v1.8 agent - you have to create a completely new agent and select the v1.8 version instead of v1.0, and rebuild it.
it had a requirement on characters and you basically had to put a sentence Vs 1.0 i could put one word like sales, support, etc. Aso with the sentance you can't see what option you actually have
This is not a bug, this is called "guardrails". They were made specifically for v1.8 agent builder, and their purpose is to ensure the proper flow navigation of your AI agents.
Good catch! This is a popular UI feature-request! We have a designer who's actively working on improving the outcomes visibility, so you can easily see which one you are looking at.
