Clarification Needed: Discrepancy in Calling Pricing Rates

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seems like a discrepancy in pricing. You guys have said $0.10 per minute of calling, where if 30,000 credits is $270, then it is $0.09 per minute. What is it?

  • Avatar of Torrey Leonard
    Torrey Leonard
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    Hey Tony, it should be 9¢ per minute as per our docs: https://docs.thoughtly.com/platform/billing

  • Avatar of Tony K
    Tony K
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    Torrey Leonard - when you go to billing it shows as $0.09 per minute based on pricing and credits -- should be updated then 🙂 Also does it calculate to the second?

  • Avatar of Torrey Leonard
    Torrey Leonard
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    Wait, I’m lost 😅 $0.09 = 9¢, this is our cost on a per-minute basis of calling. Did I miss something? And yes, it is to the second based on the recording length (if available), otherwise it uses Twilio’s reported call duration.

  • Avatar of Tony K
    Tony K
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    omg... it's early...

  • Avatar of Torrey Leonard
    Torrey Leonard
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    Hahaha I know what happened

  • Avatar of Tony K
    Tony K
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    I thought I read 10 per minute

  • Avatar of Torrey Leonard
    Torrey Leonard
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    All these numbers thrown around were getting to me as well lol

  • Avatar of Tony K
    Tony K
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    lol thanks.. it's not even early.. maybe I'm having a stroke 😄

  • Avatar of Torrey Leonard
    Torrey Leonard
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    LOL 10 credits per minute $0.009 per credit $0.09 per minute See this is driving me crazy as well

  • Avatar of Torrey Leonard
    Torrey Leonard
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    Too many numbers

  • Avatar of Tony K
    Tony K
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    hahaha

  • Avatar of Tony K
    Tony K
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    sorry Torrey ... I think I need a nap or a hospital...time will tell

  • Avatar of Torrey Leonard
    Torrey Leonard
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    😂 you and I both