Implementing STOP Keyword Action for User Call Management

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Torrey Leonard Maksym Protsenko How do I set an action if user says STOP then I want to stop the calls to that user from my backend, how do I send the action to my backend on STOP keyword? Action nodes are removed so I cannot set an action on outcomes

6 comments

Gani Padela
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Maksym Protsenko Thoughtly Torrey Leonard Any updates?
Maksym Protsenko
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Hi Gani, what kind of actions are you referring to?
Maksym Protsenko
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Are you referring to users replying with "STOP" to stop receiving your SMS?
Gani Padela
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Maksym Protsenko Yes, earlier I could create an action node from that output
Gani Padela
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Maksym Protsenko Any update?
Maksym Protsenko
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Hi Gani Padela, may I know your Thoughtly account name, and the name of the AI agent you are using for this?