• Avatar of Shane Perry
    Shane Perry
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    Hey Val, What’s your setup look like?

  • Avatar of Val/AdValorem
    Val/AdValorem
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    I'm getting this error when trying to send a sms. It happens on every v1.5 agent. Invalid 'To' Phone Number: undefXXXX

  • Avatar of Torrey Leonard
    Torrey Leonard
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    That's weird, the to field should be populated from the Call Completed trigger, right?

  • Avatar of Val/AdValorem
    Val/AdValorem
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    No, I'm doing it in call

  • Avatar of Val/AdValorem
    Val/AdValorem
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    I want to keep these agents small.

  • Avatar of Torrey Leonard
    Torrey Leonard
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    Oh I see, is this on every single call?

  • Avatar of Torrey Leonard
    Torrey Leonard
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    Or is this just when testing the workflow?

  • Avatar of Val/AdValorem
    Val/AdValorem
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    So far on this agent

  • Avatar of Val/AdValorem
    Val/AdValorem
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    The other 3 agents I rebuilt into v1.5 had the same problem but after reconnecting the numbers, going in and out, it went away

  • Avatar of Val/AdValorem
    Val/AdValorem
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    This one is being stubborn

  • Avatar of Val/AdValorem
    Val/AdValorem
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    it even doesnt work on transfer

  • Avatar of Val/AdValorem
    Val/AdValorem
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    the agent getting the transfer isn't sending it either.

  • Avatar of Val/AdValorem
    Val/AdValorem
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    Now it's coming back on other agents...

  • Avatar of Val/AdValorem
    Val/AdValorem
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    What am I doing wrong?

  • Avatar of Maksym Protsenko
    Maksym Protsenko
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    Hey Val/AdValorem, I'm sorry for this issue. I tried troubleshooting the issue on my side, but unfortunately I was unsuccessful. I've submitted a ticket on this matter and shared it with our engineers for further investigation. We'll make sure to keep you posted as it gets resolved. Thank you!