Urgent Help Needed: Ongoing Workflow Issue for Over a Week | Thoughtly Community

Urgent Help Needed: Ongoing Workflow Issue for Over a Week

Hey guys, really don’t mean to be rude but this issue has been ongoing now for over 7 days and it’s affecting our workflow a lot. We really would need some help here asap - at the moment we’re paying money but things are NOT working. Please, help! https://thoughtlyhub.slack.com/archives/C07Q7NC7HKQ/p1740136090382359 @channel Thoughtly Torrey Leonard Colin

20 comments

Rustam
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So here is my solution. Reconnect specific ghl sub account. It won't work admin-wide. It’s a bug and hopefully they will fix it, but this workaround might be useful for you
Bryan Alagao
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im trying to connect the whole agency Rustam
Rustam
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Yeah read my message
Rustam
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I don't work for them. This workaround sucks but its better than nothing
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Bryan Alagao
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appreciate it, Rustam, but we're currently live with multiple sub-accounts, which is why I can't integrate a specific sub into the system
Rustam
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I'm in the same deepshit as you are Bryan
Rustam
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That's why I've chimed in to raise support awareness
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Bryan Alagao
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thank you for that
Torrey Leonard
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Hey Bryan Alagao and Rustam, I just checked in with the team that built the GHL integration. They should reply here soon, but it sounds like the subaccount system is causing the issue. I'm not a GHL user personally, but I can see where this issue is coming from
Rustam
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Well any GHL user will use sub accounts cos its an agency crm
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Bryan Alagao
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Thank you, Torrey Leonard, my apologies for including you in the mentions 🙏
Casey Mackrell
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We are currently working on a fix for the issue with sub accounts needing to refresh the integration. As for agency accounts, this is a relatively new issue and seems to be on the go highlevel side since it worked previously. We are going to work with them to resolve that issue and will update everyone on our progress.
Casey Mackrell
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After doing some more research we have found that in order to install our app at the agency level you must have the freelancer plan or above.
Casey Mackrell
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This gives you access to installing agency level apps on the marketplace.
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Bryan Alagao
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Rustam here's our answer 😅
Casey Mackrell
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This seems to be a more recent change on the go highlevel side as we haven’t had issues until recently. Sorry for the inconvenience and thank you for bringing this to our attention! We should also have more info on the sub account bug by the end of the week.
Bryan Alagao
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Thank you for your udpate, Casey Mackrell. Our agency is currently subscribed to Agency Pro in GHL, so I think there’s a different issue happening here
Bryan Alagao
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Thoughtly
Rustam
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Same story as Bryan Alagao . Casey Mackrell you Gotta fix this asap
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Srinivas Reddy
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Wow!!! We are into April and no resolution yet on this critical issue? Casey Mackrell Torrey Leonard