Experiencing Silent Agent Calls - Is This a Common Issue?

I've been running some tests today, and in all the calls, the agent remains in total silence but for the background noises. Is anyone else been going through the same situation?

11 comments

Torrey Leonard
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What agent version are you using? v1 or v1.5?
Artur DouraSoft
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v1
Torrey Leonard
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Ok, let me check with the team
Artur DouraSoft
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alright
Artur DouraSoft
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btw I am using the agents in portuguese
Artur DouraSoft
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ptbr
Torrey Leonard
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Can you send (or DM) me a link to a call where that happened?
Frank Collette
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I’ve had this exact issue happen multiple times in my testing. When it’s happening, if the caller says something during the silence, the bot will pick back up on the conversation. I was happy to see the no interruption checkbox on 1.5 but haven’t had an opportunity to test it out yet.
Artur DouraSoft
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Torrey Leonard There is nothing to see, the call did not recorded any speak, but I did speak in that example.
Artur DouraSoft
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https://app.thoughtly.com/agent/KtkdeuUJ/responses/13edda7b-5c77-49df-93ce-c562a15fa78c
Torrey Leonard
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Artur DouraSoft do you have one where you can hear yourself speak in the call recording, but no transcript comes up?