Issues with SMS Inbound Response Behavior: Seeking Solutions

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When i send a SMS to the inbound number it will answer by SMS with the initial agent intro, but won't further discuss. It should either not respond or take the full chat

2 comments

Maksym Protsenko
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👋 Hi Sebastien, Thank you for reporting this issue! This is a known bug, and our engineers are actively working on getting it resolved. I apologize for any inconvenience this may cause. We will keep you posted with any updates. Thank you! 🙏
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Sebastien R.
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Agents could become powerful chatbots