Thoughtly Community Icon
Join our Slack Community
Support

Issues with SMS Inbound Response Behavior: Seeking Solutions

Avatar of Sebastien R.Sebastien R.
·
·

When i send a SMS to the inbound number it will answer by SMS with the initial agent intro, but won't further discuss. It should either not respond or take the full chat

2 comments

  • Avatar of Maksym Protsenko
    Maksym Protsenko
    ·
    ·

    👋 Hi Sebastien, Thank you for reporting this issue! This is a known bug, and our engineers are actively working on getting it resolved. I apologize for any inconvenience this may cause. We will keep you posted with any updates. Thank you! 🙏

    👍1
  • Avatar of Sebastien R.
    Sebastien R.
    ·
    ·

    Agents could become powerful chatbots