Issue with Get Number Option and Credit Request | Thoughtly Community

Issue with Get Number Option and Credit Request

Will Del Principe Hi Will, can you please let me know why am not getting the "get number" option over there Instead of that it is asking me to get the credits.

17 comments

Priya Verma
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Torrey Leonard Maksym Protsenko Can you please reply to the same?
Maksym Protsenko
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Hi Priya Verma, the "Get More Credits" button may show up if you are low on credits. Do you have enough credits?
Priya Verma
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No, Actually as of now I'm just using the FREE trial as we are planning to use this tool for our company.
Priya Verma
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Can we have a demo call, or can you connect me with any member of the Thoughtly team who can help me set up the whole flow?
Maksym Protsenko
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Oh, I see. You see the "Get More Credits" because you are on a "Free Trial" account, and you need to upgrade to any paid plan with credits in order to buy a phone number.
Maksym Protsenko
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Sure thing! You can schedule your demo call here.
Priya Verma
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Yes, yes we will upgrade to the paid plan, but before that, we want to test it out properly to see whether will it work for us properly or not. So, that we can choose the paid plan according to our requirements.
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Priya Verma
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Let me book the demo call.
Maksym Protsenko
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That makes sense. You don't need to buy a phone number in order to test out any AI agents. You can simply click on the "Call Me" button, and the agent will initiate a phone call to your phone number. Most customers buy a phone number after purchasing a paid plan, and once their AI agent is ready to accept/make phone calls. Let me know if you have any questions.
Priya Verma
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Yes! I have tested it with the "Call me" option, but now I want to test it out with the bulk numbers the same thing we will be doing after getting this tool to send the calls to our customers after importing the numbers in bulk. So, now we are unable to test it out in that way.
Priya Verma
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Though I have booked the demo call using that link that you shared I didn't receive any email confirmation for the same. Can you please help me with that?
Maksym Protsenko
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Someone should reach out to you within 24 hours after submitting the demo form. Stay tuned!
Priya Verma
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Alright, then will wait for the same.
Priya Verma
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After that can I reachout here only if it doesn't happen?
Priya Verma
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Hii Maksym Protsenko
Priya Verma
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Are you there?
Maksym Protsenko
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Hi Priya Verma, how can I help you today?